ZappEats, a New Orleans company, is an online platform designed
to help restaurants retire the use of delivery apps such as Uber Eats and
GrubHub, which take 13 to 40 percent of profits made from takeout and delivery orders.
In an effort to cut back on these costly delivery services, ZappEats is
offering restaurants a flat monthly fee of $99.00, instead of the ample amount that
other service platforms charge for each order. Taking into consideration the
struggles of the pandemic, ZappEats is allowing restaurants to bypass the
service fee for two months.
"Restaurants are struggling. The high commissions charged by delivery apps can be the breaking point. ZappEats allows restaurants to reach customers online, keep all of their profits, and retain more of their employees for less money than utilizing outside delivery resources," said ZappEats founder Michael Osterfeld.
ZappEats allows restaurant employees to carry out the
delivery order, ultimately cutting out the middleman. By paying no high
commissions, restaurants are allowed to keep all of their profits made from the
orders. The platform gives restaurants the option to charge a delivery fee to
help balance the cost of drivers. Zapp's revenue only comes from the one-dollar
platform fee and
"ZappEats
gave me back my profits," said Scot Craig, chef/owner of Katie's Restaurant in
Mid-City, Francesca Deli, and Bienvenue. "The platform allows me the marketing
reach of the national apps but without the high commissions. Plus, when I send
my food out, I know it is being handled with care by a valued employee.
The order doesn't sit waiting for a delivery driver; it goes out hot and with
somebody I trust," he said.
Having a lower cost to obtain this
platform allows restaurants to give their employees work, have better
quality control, and improve delivery experiences for customers. When purchasing
food online, costumers prefer to order from restaurants that offer easier
options to do so, and since 60 percent of consumers prefer to order online,
ZappEats aims to make this possible. Part of ZappEats's service is to supply
marketing opportunities and professionally designed menu links that they can
share on their website, Facebook, Google, Yelp, TripAdvisor, Open4BizUS, and
any other place diners search for ordering information.
ZappEats's headquarters are in New
Orleans, and they currently have 20 part- and full-time employees based in New
Orleans, Chicago, and overseas. ZappEats.com.